1. SCOPE OF THE GENERAL CONDITIONS OF USE AND CONTRACTING
This document contains the General Terms and Conditions of Use and Contracting ("General Conditions") applicable to the access, navigation, use and contracting of the products and/or services ("Services") offered under the MeCareer brand through the platform https://www.mecareer.tech/, ("Platform").
The Platform is owned and operated by the company ZENO QUANTUM, SL ("ZENO QUANTUM") with registered office in the Principality of Andorra, at Urbanización Sant Miquel d'Engolasters, number 3-5, Conjunt Residencial les Costes III, Casa 15, Escaldes-Engordany, Tax Registration Number 713648-H, Registration in the Companies Register, under number 18543, book S-290, Pages 431-440 and Trade Register number 925689- X.
By virtue of these General Conditions, ZENO QUANTUM, the Client and the User (as these terms are defined in the following clause) will be referred to, when appropriate, individually as a "Party" and, jointly as the "Parties".
Access, registration, navigation, use of the Platform or contracting any of the Services implies the reading, understanding and express, full and unreserved acceptance of these
General Conditions, as well as the Legal Notice, the Privacy Policy, the Cookies Policy and, where applicable, the particular or specific conditions that are applicable to certain
Services.
The Platform and the Services are initially aimed at Users and Clients located in Andorra and Spain, without prejudice to the fact that ZENO QUANTUM may progressively expand the geographical scope of provision of the Services to other countries, which will be duly informed through the Platform or in the applicable particular conditions.
2. DEFINITIONS
- Relationship Activation: event that occurs when (and only when) (i) a User initiates a conversation with a Conversational Agent configured by a Customer and (ii) the Customer has a valid Pack with available credit at the time of the conversation. Relationship activation implies (a) the automatic consumption of one (1) unit of the Pack in accordance with the contracted Pack and (b) the enabling, in favor of the Customer, of access to the User's data only to the extent that (i) they have been made available by the User through the Platform and (ii) they are accessible in accordance with the contracted Pack and the configuration.
functionality of the Platform.
- Conversational Agents: Virtual agents based on artificial intelligence technologies and advanced language models integrated into the Platform, which allow maintaining dialogues with Users, understand responses and offer informative and non-binding guidance, within the limits defined by the Platform. Conversational Agents do not adopt automated decisions with legal or equivalent effects.
- Client: Legal person, entity, university, training center, company or organization that
(i) acts within the framework of his business, professional or institutional activity and (ii) has contracted any of the ZENO QUANTUM Services.
- Freemium Account: Temporary and free access mode intended for Company/Entity Users, who do not yet have the status of Client, with limited functionalities and without access to User identification data, in accordance with these General Conditions and with the technical and operational limitations that, at any given time, the Platform determines.
- Semantic Matching: Semantic analysis system that, based on conversations, generates structured summaries and representations that allow the identification of coherences or orientative proximities between profiles, positions, companies and networks, without automated decisions with legal or labor effects.
- User Packs or Packs: Contracting method through which the Customer acquires a limited right of use consisting of (i) a certain credit to activate relationships with a specific number of Users and (ii) access to certain associated functionalities during a specific validity period (normally annual). Access to any identification and/or contact data of the Users is subject, in any case, to (a) the contracted Pack, (b) the functional configuration of the Platform and (c) the fact that the user has made this data available through the Platform.
- Platform or MeCareer: Technological platform owned by ZENO QUANTUM that allows interaction between Users and entities through intelligent Conversational Agents, as well as associated network functionalities, semantic matching, structured summaries, semantic profiles, aggregate analytics and other evolutionary modules.
- Industrial and Intellectual Property: Includes rights to inventions, patents and utility models, Intellectual Property, brands, trade names, logos and any other distinctive signs, currently registered or not anywhere in the world, owned by ZENO QUANTUM or legitimately used by ZENO QUANTUM, domain names, image rights, rights to commercial reputation or rights to sue for unfair competition, rights to designs (registered or not), and rights to confidential information and any other industrial and/or intellectual property right, registered or not.
- Shared Cognitive Intelligence Network: Digital ecosystem integrated by the set of Conversational Agents, participating entities and Users who interact on the Platform in order to generate, share and use knowledge in an aggregated, contextual and responsible manner, in accordance with the provisions of clause 4.
- User Network or Networks: Functional groupings that allow Clients to organize Users who have interacted with their agents, perform searches and segmentations, and obtain aggregated and anonymized statistics, without constituting open communities.
- Student, Employee or Professional User (or “User”): natural person who accesses and uses the Platform as a student, employee or professional. With
In general, the Platform is aimed at individuals aged fifteen (15) and over. Under no circumstances may minors under fifteen (15) years of age create an account, register, access or use the Platform or the Services.
o Users aged fifteen (15) may create an account and use the Platform only if they provide proof of prior consent from their parents or legal guardians, in accordance with the procedure established by the platform at any time. o Users aged sixteen (16) and seventeen (17) may create an account and use the Platform.
Platform without the need for parental consent.
- Company/Entity User: Natural or legal person who registers on the Platform in order to acquire packs or services that allow
the availability and use of Agents.
Intelligent Conversations, through which you can interact with Users of the Platform.
- Certifying User: Natural person or entity who, at the initiative and exclusive choice of a User of the Platform, can issue assessments, validations or declarations relating to certain attributes of said User (such as skills, studies, experience, languages or others), in accordance with the mechanisms enabled on the Platform.
- ZENO QUANTUM: owner and operator of the MeCareer Platform.
3. PURPOSE AND NATURE OF THE SERVICES
3.1 Object
ZENO QUANTUM makes available to the Customer access and use of the MeCareer Platform in accordance with the contracted plan, allowing (as the case may be):
a) Create, configure and publish Customer Conversational Agents;
b) Organize User Networks linked to these Agents;
c) Use search, segmentation, semantic matching and aggregate analytics functionalities; d) Activate relationships with Users through the Packs model, with access to contact data when there is an activated relationship and applicable consent.
3.2 Nature of the service
The Platform is a technological environment for guidance, intermediation and connection, and does not act as an active party in labor, academic or contractual relationships that may arise from the use of MeCareer. MeCareer is not a placement agency, a personnel selection service, an educational institution, or a contractual intermediary between the parties.
The Client is responsible for accessing and using the Platform, under his/her exclusive responsibility. The indications that ZENO QUANTUM may provide on the possible uses of the Platform do not constitute advice or consultancy on the obligations that correspond to you. in accordance with applicable legislation. MeCareer applies control, security and compliance measures to guarantee responsible use of the Platform.
4. HOW MECAREER WORKS
4.1 Shared Cognitive Intelligence Network
The Platform integrates a digital ecosystem in which interactions between Users, Agents and entities allow knowledge to be generated in an aggregated and contextual manner to: (i) detect trends and interests; (ii) progressively improve agents; (iii) generate aggregated analytics; and (iv) facilitate orientative connections between people, roles, trainings and organizations. In any case, the Network has a strictly orientative, informative and service improvement purpose, without guarantee
of specific results.
4.2 Aggregated/anonymized processing
The information used at the network level is treated in an aggregated and/or anonymized form, in accordance with applicable regulations. The Network does not involve: (i) generalized transfer of personally identifiable data between entities; (ii) access by an entity to data of users who have not interacted with its agents; or (iii) automated decisions with legal or labor effects.
Without prejudice to the foregoing, when a User interacts with an Agent created or managed by a Client, said Client may access the User's information and/or data to the extent that (a) there is a Relationship Activation in accordance with the Platform's operating model, and (b) the User has provided the consents or legitimizing bases for such communication in accordance with these General Conditions and the Privacy Policy.
4.3 Conversational Agents and control layers
Agents operate under a framework defined by ZENO QUANTUM, applicable regardless of the degree of personalization. In particular, ZENO QUANTUM may establish functional, thematic, technical and security limits aimed at ensuring: (i) responsible use of AI; (ii) consistency of the Services; (iii) protection of Users; and (iv) regulatory compliance.
The User and the Client acknowledge that the Agents: (a) do not replace human judgment; (b) do not offer binding professional advice; and (c) do not adopt automated decisions with legal employment or contractual effects.
5. USER AND CUSTOMER PROFILE
5.1 User age and capacity requirements
The Platform is intended exclusively for individuals aged fifteen (15) and over. When creating an account and using the Platform or Services, the User declares and guarantees that he/she meets this age requirement and has the necessary legal capacity in accordance with applicable regulations.
Access, registration or use of the Platform by minors under fifteen (15) years of age is expressly prohibited, without exceptions.
Depending on the age of the User, the following regime will apply:
a) Users aged fifteen (15) years
The User who is fifteen (15) years old may create an account and use the Platform only if he/she declares and guarantees that he/she has the prior, express and informed consent of his/her parents or legal guardians to access, register and use the Platform and the Services, and that such use is not prohibited by applicable regulations.
b) Users aged sixteen (16) and seventeen (17) years
Users who are sixteen (16) or seventeen (17) years old may create an account and use the Platform independently, voluntarily and free of charge, without the need for consent from parents or legal guardians, in accordance with the applicable regulations on the protection of personal data and Law 30/2022, of July 21, on the person and the family. In any case, the use of the Platform by these Users will be subject to the applicable limitations.
5.2 Verifications and control measures
ZENO QUANTUM may implement reasonable verifications in order to verify compliance with the age requirements, prevent situations of fraud, misuse or identity theft, and protect the security and proper functioning of the Platform. If it detects or has reasonable indications of a breach of the age requirements or these General Conditions, it may block, suspend or cancel the User's account without prejudice to additional measures that correspond in accordance with applicable regulations.
5.3 Conditions of registration and use of the account
The creation of an account and the use of the Platform must necessarily be carried out by a natural person, and the
creation of accounts through "bots", scripts or other methods is prohibited. automated.
Each User will be responsible for the veracity, accuracy and updating of the data provided during registration and
the use made of their account, as well as the custody of their data. access credentials.
5.4 Access and use on behalf of a Customer (company or entity)
When a natural person accesses or uses the Platform on behalf of a Client (company or entity),
represents and warrants that it has sufficient authority to act on behalf of this Client and to
link it to compliance with these General Conditions and, where applicable, the applicable particular conditions.
The Client will be responsible for the access and use of the Platform by its internal users, employees, agents, collaborators or authorized contractors, as well as for the correct management of permissions, credentials and configurations associated with your corporate account and Agents Conversations created or managed by the Customer.
Likewise, the Client declares that he/she contracts the Services within the scope of his/her business, professional or institutional activity.
ZENO QUANTUM may require reasonable verifications to prevent fraud or impersonation and protect the Platform.
6. RELATIONSHIP BETWEEN THE PLATFORM, THE USER AND THE CUSTOMER
6.1 Nature of the relationship
The MeCareer Platform operates under a tripartite model in which the relationships between ZENO QUANTUM (owner of the Platform), the Clients and the Users are functionally differentiated and legally independent, in accordance with the definitions included and the regime established in these General Conditions.
Access to and use of the Platform does not, by itself, entail the creation of any employment, commercial, academic, corporate or representation relationship between ZENO QUANTUM and the Users, or between the Clients and the Users, beyond what is expressly derived from a Relationship Activation, in accordance with the Packs model.
6.2 Delimitation of responsibilities
The Platform acts exclusively as a technological intermediary, limiting its intervention to the provision of a digital infrastructure, without intervening or assuming any responsibility in the relationships that may arise between Clients and Users as a result of
their interactions.
In particular, the following delimitation is established:
a) Platform-Client Relationship: It is regulated by these General Conditions and, where applicable, by the specific contractual conditions agreed upon. The Platform provides the Services in accordance with the contracted Plan, while the Client assumes exclusive responsibility for the use made of them, the configuration of their Agents, the decisions they adopt based on the information obtained and compliance with the applicable regulations in relation to the
data and interactions with Users.
b) Platform-User Relationship: The User accesses and uses the Platform free of charge and voluntarily in accordance
with these General Conditions, the Legal Notice and the Privacy Policy. ZENO QUANTUM processes the User's personal data solely as a data controller, in accordance with the Privacy Policy and applicable data protection regulations. The User maintains control over their personal data, including the information they decide to make available to Customers, and may exercise their rights at any time.
c) Client-User Relationship: When a Relationship Activation occurs (according to the Pack model), the Client exclusively accesses the User's personal data that have been expressly authorized by the latter through the Platform and in accordance with the contracted Pack. From this moment on, any subsequent relationship that may arise between the Client and the User, whether of a work, academic, professional, contractual or other nature, develops outside the scope of the Platform and is the sole and exclusive responsibility of the Client and the User.
The Platform does NOT act as a placement agency, nor a contractual intermediary, nor does it guarantee any specific results derived from the interaction.
6.3 Limitation of liability of the Platform
ZENO QUANTUM will not be responsible for:
(and) Conflicts, claims or disputes that may arise between Clients and Users as a consequence or on the occasion of their interactions, communications or relationships subsequent to a Relationship Activation.
(ii) Decisions, actions or omissions adopted by Customers based on the information obtained through the Platform, which are merely indicative and not binding. binding. 
(iii) The accuracy, veracity or updating of the data, information or statements provided by Users, Customers or third parties through the Platform.
(iv)The use that Customers make of Users' data once Relationship Activation has occurred, unless such use directly infringes the Platform's Privacy Policy or personal data protection regulations.
7. CUSTOMER RECRUITMENT PROCESS
7.1 Pre-contractual information and applicable documentation
Prior to contracting, ZENO QUANTUM will make available to the Customer the necessary information so that he can know, in a clear and sufficient manner: (i) the essential characteristics of the Services; (ii) the access model (including, where applicable, User Packs, validity and rules for activating relationships); (iii) the applicable price and its structure (fee, periodicity, taxes and billing conditions); and (iv) the conditions of use and relevant operational limitations.
7.2 Registration application and recruitment channels
The Client may initiate the contracting process by:
a) Commercial request through the channels enabled on the MeCareer website;
b) Direct contact with the ZENO QUANTUM sales team;
c) Invitation, proposal or commercial offer sent by ZENO QUANTUM; or
d) Direct access to the Platform, through the Client's registration as a Company/Entity User.
In all cases, ZENO QUANTUM may require minimum information to process the Client's registration (including, among others, identification data of the entity and its representative, address, billing and contact details), as well as documentation proving representation when necessary.
7.3 Corporate account registration and verification
To formalize the contract, the Client must create or have a corporate account on the Platform, designating an administrator User ("Administrator") who will act as the main interlocutor and responsible for the initial configuration, permission management and administration of the agents and networks.
ZENO QUANTUM may implement reasonable verification mechanisms, such as email validation, corporate domain verification, telephone confirmation or request for documentation in order to (i) prevent fraud; (ii) protect the security of the Platform; and (iii) ensure the correct assignment of the corporate account to the contracting entity.
The Client will be responsible for the accuracy, veracity and updating of the information provided, and must safeguard the access credentials of its authorized Users, being responsible for any improper use attributable to its lack of diligence.
7.4 Acceptance of the Conditions and formalization of the contract
The contracting of the Services will be considered formalized when any of the following events occur (each of
them, "Acceptance"):
a) The signing of specific conditions or another contract for the provision of Services; and/or
b) Express acceptance (electronic or equivalent) of these General Conditions upon completing registration or activating the Services; and/or
c) The order confirmation, purchase order or equivalent document issued by the Customer and accepted by ZENO QUANTUM, provided that this acceptance is reliably recorded.
In the event of electronic contracting, the Customer acknowledges that the acceptance clicks, registrations, proof of activation of plans or Packs, will constitute valid evidence of the Acceptance and
Service start date.
The Client declares that he/she is acting within the scope of his/her business, professional or institutional activity and that the User who accepts the Conditions on behalf of the Client has sufficient powers to bind the entity.
7.5 Service activation, plans and Packs
Once acceptance has been made, ZENO QUANTUM will proceed to activate the Customer's access to the Platform in accordance with the contracted plan, enabling the applicable functionalities.
When the contracted model includes User Packs, the Client expressly acknowledges and accepts that:
a) The Packs include a limited credit associated with a validity period.
b) The activation of relationships with Users occurs in accordance with the Platform's operating model (in particular, when
a User initiates a conversation with a Customer agent and the Customer has available credit), consuming one unit of
the Pack.
c) Access to contact details and referral functionalities outside the Platform is subject to the existence of an activated
relationship and applicable consents, in accordance with the provisions of these General Conditions.
In trial plans, freemium or promotions, activation may be limited to certain functionalities, and access to User identification data may be expressly excluded until the Customer contracts a payment plan or Packs, or the requirements in the applicable special conditions are met.
7.6 Confirmation, communications and support during registration
ZENO QUANTUM will make available to the Customer, within their profile / private area on the Platform (Customer account), the essential information and traceability relating to their registration and contracting, including, where applicable, the contracted plan, the validity, the number of Packs contracted, the available balance of units, the recharges or additional purchases of Packs, the history of
transactions and billing data.
Without prejudice to the foregoing, ZENO QUANTUM may, when it deems it necessary or due to operational requirements, send the Customer confirmations, notices or summaries of contracts by email or by any other enabled channel, especially in cases of incidents, verifications, activations, activations, contractual modifications, expirations, consumption alerts or issues related to billing.
7.7 Right of withdrawal (B2B regime)
The Client declares that he/she is contracting as a company or entity (B2B), therefore the right of withdrawal provided for consumers is not applicable, without prejudice to the fact that ZENO QUANTUM may voluntarily establish commercial policies for trial or cancellation under special conditions or particular conditions.
8. CONDITIONS OF ACCESS, USE AND SECURITY
8.1 Technical access requirements
In order to access and use the Platform, a compatible device, certain software, and Internet access are required. The User expressly acknowledges and accepts that ZENO QUANTUM is not responsible in any case for:
a) The availability and/or speed of your Internet connection or the costs that it incurs your Internet connection may cause.
b) The availability, compatibility, performance and renewal of the User's software licenses necessary to use the Platform, as well as the cost of these licenses.
c) Since using the Platform requires hardware, software and Internet access, the ability to use the Platform may be affected by the performance of these elements.
8.2 Operation and availability of the Platform
ZENO QUANTUM will do its utmost to ensure that the MeCareer Platform operates continuously, securely and without interruptions or errors. However, the User acknowledges that brief temporary interruptions, errors or access limitations may occur when we perform maintenance tasks, updates or apply security fixes necessary to avoid compromising the security of the Platform.
ZENO QUANTUM will adopt reasonable measures to correct any security incidents or vulnerabilities within an appropriate period of time, without this guaranteeing uninterrupted or error-free availability.
8.3 Access credentials and account responsibility
The User must maintain the confidentiality of their User name and password to access their account and will not allow any person to use their User name, password or any other form of authorization.
The User must ensure that their account on the Platform is closed upon termination of their use. The User is solely responsible for all activity using their account, which includes any misuse of their User name and password, as well as any damage caused due to such misuse.
ZENO QUANTUM will not be liable for any damages, costs, expenses or fees arising from the disclosure of your User name, password or other information to any other person.
If the security or confidentiality of your username, password or any other form of authorization is compromised, you must immediately notify zenoquantum@zenoquantum.com
8.4 Platform Use Rules
The User and the Client undertake to use the Platform diligently, lawfully and in good faith, in accordance with current legislation and generally accepted good customs, public order and these General Conditions.
It is expressly prohibited:
a) Introduce illegal, prohibited content, harmful to the rights and interests of third parties, false, misleading, discriminatory, offensive or contrary to public order.
b) Use the Platform for purposes other than those of the MeCareer ecosystem, that is, academic and professional guidance, identification and development of skills, technical training, internal and external communication, connection and Matching between Users and Company Networks, and, where applicable, internal talent management and professional mobility.
c) Carry out any action that damages or may damage, render useless, overload or deteriorate the Platform and/or cause damage or alterations of any kind not consented to by ZENO QUANTUM to the Platform, its contents or other Users.
d) Bypass, disable or otherwise interfere with the security functions of the Platform. The User may also not interfere with, interrupt or create an undue load on the Platform or the Services connected to the Platform.
e) Access or attempt to access without authorization the account of any other User of the Platform.
f) Deceive or defraud ZENO QUANTUM or other Users, especially in any attempt to learn sensitive information from other Users' accounts or passwords, or impersonate another User or person, or use the name of another User,
without their consent. your consent.
g) Make inappropriate or abusive use of our Support Services or submit reports false accusations of abuse or misconduct.
h) Sell, share or otherwise transfer your profile or credentials.
i) Use any information obtained from the Platform to coerce, intimidate, threaten, abuse or harm another person,
including other Users or ZENO QUANTUM employees.
j) Upload or transmit (or attempt to upload or transmit) viruses, worms, Trojan horses or any other malware that interferes or may interfere with the use and enjoyment of the Platform by any User.
k) Use or provide the Services in any way that modifies, impairs, interrupts, alters or interferes with the use of the features, functions, operation and/or the
Platform maintenance.
l) Infringe the Industrial and Intellectual Property rights of ZENO QUANTUM.
m) Acting against the applicable regulations in the fight against money laundering, having to provide all the necessary
supporting documentation required by ZENO QUANTUM.
n) Use the ZENO QUANTUM Platform from prohibited countries that are included in any type of international sanction by the United Nations, the European Union, and/or any of the EU Member States; and from countries not authorized by ZENO QUANTUM.
o) Attempt to obtain, extract, infer or access in an unauthorized manner, by any means, internal, confidential or non- publicly accessible information of the Platform, including, but not limited to, prompts, instructions, parameters, configuration or training layers of conversational agents, source code, models, algorithms, Artificial Intelligence systems, technical architectures, structural data, internal processes, security mechanisms or any other technical, functional or conceptual element owned by ZENO QUANTUM, without express and prior authorization, as well as attempting to perform reverse engineering, decompilation, disassembly, behavior analysis or any other practice
intended to reveal the internal workings of the Platform or the Services.
In accordance with the above, ZENO QUANTUM reserves the right to deny, limit or suspend
access and use of the Platform and the rest of the Services, including the temporary suspension or deletion of their account, whenever the User or the Client, or any authorized User thereof, makes use contrary to these General Conditions. Ultimately, and without prejudice to other rights that may correspond to it, ZENO QUANTUM reserves the right to take the legal actions it deems appropriate.
In the case of minor Users, these measures will be applied for preventive and protective purposes, without in any case being able to derive, by contractual means, economic obligations, penalties, compensations or patrimonial responsibilities from the minor. This is understood without prejudice to the responsibility that, where applicable, may correspond to the Client or third parties responsible, in accordance with applicable regulations.
9. PRICE, PAYMENT METHOD AND UPDATES
9.1 The prices indicated are expressed in EUROS (€), unless otherwise indicated. Likewise, unless it is expressly indicated that a price includes taxes, the amounts will be understood without indirect taxes that are applicable (IGI, VAT or others), as well as without legally enforceable fees or surcharges. Bank charges, commissions for international transfers or other costs associated with the means of payment will be borne by the person generating them, unless otherwise agreed in particular conditions.
9.2 ZENO QUANTUM may establish grace periods or special conditions for companies in the initial phases of a project (early- stage), including temporary free access or reduced prices, which will be regulated in the particular conditions or current promotions.
9.3 ZENO QUANTUM will issue invoices according to the frequency indicated in the offer or specific conditions (monthly, annual, per Pack). Invoices will be issued, preferably in electronic format, and will be sent to the billing details provided by the Customer. The Customer undertakes to provide complete and accurate billing details, as well as to notify any changes with a minimum of five (5) days' notice.
9.4 Payment will be made in full and in advance (100%) at the time of contracting, using the payment methods enabled by ZENO QUANTUM and/or agreed with the Client, including but not limited to: (i) Bank transfer, (ii) Direct debit receipt through the SEPA service, (iii) Bank debit or credit card, (iv) Any other payment method that our partners offer in those regions available and that ZENO QUANTUM accepts, or (iv) Other payment methods that ZENO QUANTUM may accept at its sole discretion.
The corresponding invoice will be issued within a period between the date of contracting the Service and, at the latest, the fifth (5th) day of the immediately following calendar month, in accordance with ZENO QUANTUM's internal billing criteria and the applicable tax regulations.
When the Client contracts recurring Services, ZENO QUANTUM may enable an automated collection system (direct debit or recurring collection), informing of this in the contract or in particular conditions.
Both the conditions and methods of payment of the price by the Customer will always and in any case comply with the current regulations that apply.
9.5 During the validity of these General Conditions, ZENO QUANTUM may at any time change the conditions of these terms, as well as the price. ZENO QUANTUM may review the prices at the end of the contract or renewal period, especially due to changes in scope, product evolution, variations in infrastructure costs or regulatory changes. Price modifications will apply exclusively to new contracts, top-ups, extensions and/or renewals that are made after the effective date of the new price, and in no case will they affect packs, credits or Services already purchased and paid for previously. The communication of the new prices will be made by publishing them and making them available to the Customer in the Customer profile area within the Platform, with a minimum of thirty calendar days' notice of their application, so that the Customer can know them clearly before formalizing any new purchase or renewal. The original conditions will remain in force until the notice expires. The new prices or Services will be reflected in the next invoice issued after the notice period.
Promotions or special conditions will be temporary and will not generate acquired rights once they have ended. In general, the applicable price (with or without discount) will be accrued and paid at the time of contracting, without the time of effective use of the Services altering the amount paid, without prejudice to the provisions of these General Conditions regarding termination and non- reimbursement.
Notwithstanding the above, when a special economic condition linked to a minimum duration commitment or other objective conditions has been expressly agreed in writing, in the event of early termination for reasons attributable to the Customer before the agreed period or condition has been fulfilled, ZENO QUANTUM reserves the right to regularize the discount applied and claim the difference between the special price and the regular price (base price) corresponding to the period during which the special economic condition has been applied.
In case of non-acceptance, the Client must stop using the Platform prior to the entry into force of the changes and proceed to the total deletion and elimination of any ZENO QUANTUM software in their possession; failure to do so will be deemed to have accepted the changes.
In the event of termination of the contract, given that ZENO QUANTUM plans are prepaid, ZENO QUANTUM will not refund the amounts already paid corresponding to the remaining period of the subscription paid by the Customer. Likewise, in the case of User Packs or credit units purchased, units not consumed within the corresponding validity period do not generate the right to reimbursement, return or compensation, regardless of the volume of Packs contracted or their effective use.
9.6 It is possible that some of the services offered by ZENO QUANTUM may be free of charge. The User
understands that the fact that a service is free of charge does not exempt the application of these terms and conditions. General Conditions.
10. NON-PAYMENT, SUSPENSION OF SERVICE AND INTEREST
Total or partial non-payment entitles ZENO QUANTUM to:
a) Require immediate payment of overdue amounts;
b) Temporarily suspend total or partial access to the Platform, to the Agents or
certain functionalities (including activations); and/or
c) Terminate the contractual relationship in accordance with these General Conditions.
Overdue amounts will accrue, from the due date until full payment, the interest and costs that are applicable in accordance with applicable legislation.
Any discrepancy or claim relating to an invoice must be notified in writing to administracion@zenoquantum.com within fifteen (15) calendar days of receipt, attaching the information necessary for its analysis.
ZENO QUANTUM may temporarily suspend or permanently cancel User or Customer accounts when:
a) There is a breach of these General Conditions.
b) Abusive, fraudulent or contrary to the purpose of the Platform are detected.
c) The applicable regulations are breached or legal or reputational risks are generated.
d) When there are objective and reasonable indications, administrative, judicial procedures or officially
opened investigations that affect the Client or the persons acting on their behalf, related to possible conduct of fraud, money laundering, terrorist financing, serious insolvency, bankruptcy, dissolution, professional disqualification, or any other situation that, by its nature, may entail a legal, regulatory, operational or reputational risk for ZENO QUANTUM, for the Platform or for third parties that interact with it.
In general, ZENO QUANTUM will previously notify the User or Client, except in cases of urgency, security or legal requirement.
11. DURATION OF SERVICE AND CAUSES FOR TERMINATION
11.1 These Terms and Conditions have an indefinite duration from their acceptance, unless a specific contract of a fixed duration has been concluded between ZENO QUANTUM and the Customer. The choice of the type of plan (monthly, semi-annual, annual or other) indicated in the commercial proposal or any other specific specification therein will be considered of a fixed duration. The duration of the subscription is determined by the type of plan contracted or agreed conditions, being renewed
automatically for identical periods.
11.2 Without prejudice to the causes of termination provided for in these General Conditions, if the agreement has an
indefinite duration, the Customer may manage the termination of the contract through the Platform.
If the contract between the Client and ZENO QUANTUM for the Services has a fixed duration, the Client must inform ZENO QUANTUM in writing and through the process enabled on the Platform of its intention to terminate this Contract (either in whole or in part), remove any functionality or modify the conditions or Services of any renewal period with a minimum of thirty (30) calendar days notice before the renewal.
11.3 To the fullest extent permitted by law, early termination of the contract will not entitle the Customer to a refund of the amount corresponding to the portion of the annual fee, monthly fee or any other type of fee of the ZENO QUANTUM price plan not enjoyed (on a pro-rata basis), nor to the amounts already paid by the Customer. Similarly, early termination does not exempt the Customer from the obligation to pay their subscription period or outstanding amounts.
11.4 When a Customer requests their cancellation from the Platform or the termination of any free demo, they must take into account that they must download all documents and files before the effective date of cancellation. Once the cancellation is effective, the Customer will no longer have access to MeCareer and any content stored on the Platform and any customizations made will also be deleted.
11.5 The provisions of these General Conditions which, by their nature, must remain in force after the deletion or expiration of the subscription to the Platform shall continue to apply. In particular, the following clauses shall remain in force after the termination of the relationship: Intellectual Property, Confidentiality, Limitation of Liability, Applicable Law and Jurisdiction, Payment Obligations (Outstanding Obligations).
12. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS
12.1 ZENO QUANTUM is the full and exclusive owner and/or holder of all Property rights.
Industrial and Intellectual Property on the Services and on the MeCareer Platform, as well as the its updates, improvements, revisions, extensions, modifications, adaptations, rectifications, translations or new versions that ZENO QUANTUM may make at its sole discretion and on a voluntary basis.
12.2 Without prejudice to the license to use the Platform, the User acknowledges and accepts that, through these General Conditions, no right of ownership, use, or license of any kind is granted or recognized in his favor over the trade names, trademarks, logos, address names or any other distinctive sign of ZENO QUANTUM, nor over the Industrial and Intellectual Property rights of ZENO QUANTUM.
About the Platform and the Services.
12.3 Likewise, ZENO QUANTUM has all the permits, licenses, rights and authorizations necessary to enter into and fully comply with its obligations under these General Conditions, including ownership or valid licenses of all Industrial and Intellectual Property rights that are necessary for the fulfillment of any of its obligations.
12.4 The User undertakes to respect and maintain the Industrial and Intellectual Property rights of the Platform and other Services, as well as the documentation and complementary information that ZENO QUANTUM makes available to them in compliance with the provisions herein.
12.5 The User acknowledges that the reproduction, modification, distribution, public communication, commercialization, decompilation, disassembly, use of reverse engineering techniques or any other means to obtain, access or reveal the source code, models, algorithms or Artificial Intelligence systems, as well as the transformation or publication of any unauthorized benchmark test results of any of the elements and utilities integrated within the Platform are expressly prohibited and constitute an infringement of the Industrial and Intellectual Property rights of ZENO QUANTUM and, consequently, undertakes not to carry out any of the actions
mentioned.
13. DATA PROTECTION AND CONFIDENTIALITY
13.1 By accepting these General Conditions, ZENO QUANTUM and you subscribe
the data processing agreement available in the Data Protection Policy which regulates the obligations regarding the protection of personal data established in the Andorran data protection legislation. The data processing agreement is an integral part of these General Conditions and regulates the processing of personal data of the Client by ZENO QUANTUM, as data processor, on behalf of the Client, as data controller.
13.2 ZENO QUANTUM may be both a Data Controller and a Data Processor for the purposes of Andorran data protection legislation. For example, ZENO QUANTUM will be the Data Controller when a Client enters into a contract directly with us for the processing of that Client's data.
However, in most cases, due to the nature of our business, ZENO QUANTUM does not have a direct relationship with the data subjects and processes End User personal data exclusively on behalf of the Clients and in accordance with their instructions. Therefore, if you are a professional or student using our Platform, we act solely as a Data Processor for your data. Our Clients decide the purposes for which they use our Platform, as well as the means of data collection.
13.3 Each Party declares and guarantees to the other the compliance with all legal obligations that correspond to it in matters of personal data protection.
13.4 ZENO QUANTUM may use any analytical information, as well as some statistical and aggregated data for the improvement and development of the Platform and the rest of ZENO QUANTUM Services. However, before using this data, ZENO QUANTUM carries out an anonymization process of the same, converting it into aggregated, anonymous and statistical data, in such a way that it does not identify or make identifiable the Users.
13.5 ZENO QUANTUM and the Client undertake to maintain the existence and content of all documentation and information that is provided, transmitted or disclosed, regardless of the method, form or support used, including commercial conditions, undertaking not to make any disclosure to third parties or public communication without the prior written authorization of the other party.
13.6 Confidential Information shall be understood to mean, without limitation, the Customer's data, its existence, its structure, technical and non-technical data, plans relating to our products, data related to Customers or potential Customers, and any other information used in the business scope of ZENO QUANTUM.
13.7 The obligation of confidentiality shall survive termination by any reason, of the contractual relationship between the Parties.
13.8 Breach of the confidentiality obligation assumed in these General Conditions, or the return of Confidential Information will entitle either Party to claim any damages that such breach may have caused.
13.9 Processing of personal data of minors: ZENO QUANTUM declares that the Platform is aimed exclusively at individuals aged fifteen (15) and over.
The processing of personal data of underage Users is carried out with special diligence and in accordance with applicable regulations, under the principles of enhanced protection, minimization and limitation of purposes. In particular:
a) In the case of Users aged fifteen (15), the processing of their personal data is subject to the existence of the prior consent of their parents or legal guardians, in the terms provided for in these General Conditions and in the Privacy
Policy. Privacy.
b) In the case of Users aged sixteen (16) and seventeen (17), the processing of personal data is based on their own consent, in accordance with Andorran data protection regulations (art. 8.1 LQPD).
c) Under no circumstances does ZENO QUANTUM knowingly process personal data of children under the age of fifteen (15). If it is detected that data from a minor of this age has been collected, this will be deleted without undue delay.
ZENO QUANTUM does not use the personal data of underage Users for its own commercial purposes or for the development of profiles with legal or equivalent effects, and limits the processing to informational, training and guidance purposes, in accordance with its legal capacity.
14. LIMITATION OF LIABILITY
14.1 ZENO QUANTUM may provide Artificial Intelligence features within its Services, which Customer agrees to use in accordance with our General Terms and Conditions and applicable guidelines. Customer remains solely responsible for reviewing and validating all AI-generated results ("Results") prior to use, acknowledging that the Results do not constitute professional advice, do not replace its own internal controls, review and approval processes, or decision-making responsibilities. ZENO QUANTUM is not responsible or liable for any decision, approval, payment or action Customer takes (or fails to take) based on the Results.
14.2 To the extent permitted by applicable law, ZENO QUANTUM provides the Platform "AS IS" and as available without any promise or warranty, express or implied, of any kind. In particular, to the extent permitted by applicable law,
ZENO QUANTUM does not guarantee or make any representation regarding the validity, accuracy, reliability or availability of the Platform or its content. Likewise, to the extent permitted by applicable law, ZENO QUANTUM does not guarantee
or assure that the Platform or its content is suitable or suitable for its purpose or for
a certain purpose.
14.3 ZENO QUANTUM shall not be liable to the Client for any harmful event unless the Client has notified ZENO of their claim in writing.
QUANTUM, within a period of twenty (20) calendar days from the date on which the Client became aware of it.
14.4 Likewise, the Client, as well as any User of legal age who uses the Platform, undertakes to indemnify, defend and hold harmless ZENO QUANTUM for all losses, liabilities, damages, claims (including possible legal fees, reasonable attorney's and solicitor's expenses and court costs), arising from or in relation to: (i) any breach or alleged breach of these General Conditions by the Client or its Users; (ii) the violation by the Client or its Users of any Law and/or the rights of a third party that affects ZENO QUANTUM; (iii) the failure by the Client or its Users to timely and completely install any update, improvement or patch of any software provided by ZENO QUANTUM and that does not have the authorization of the latter; and (iv) the
claims related to Customer data and/or related claims
with any data transferred by the Customer to third-party applications, and that this causes
damage to ZENO QUANTUM or to them. This indemnity obligation will not apply, in any case, to minor Users, who do not assume economic, indemnification or patrimonial responsibilities
derived from the use of the Platform.
15. MODIFICATION
ZENO QUANTUM reserves the right to periodically update these General Conditions if it deems it necessary or to adapt to regulatory, technical, product and Services-related changes, strategic reasons, reasons for clarification and/or to offer a better service.
Any modifications to these General Conditions will be published in the same way as they appear here (public website).
It is the Customer's responsibility to periodically review these General Conditions. If you continue to access and use the Platform after a modification of these General Conditions, you will be deemed to have accepted said modification.
16. JURISDICTION AND APPLICABLE LEGISLATION
These General Conditions will be governed and interpreted in accordance with Andorran legislation.
For all questions that may arise from the interpretation, compliance and execution of these General Conditions, the User and ZENO QUANTUM submit to the jurisdiction and competence of the Court of the Principality of Andorra, expressly waiving any other jurisdiction that may correspond by law.

Last updated: February 1, 2026.